TECHNICAL SUPPORT • COMPLIANCE • DEVELOPMENT
Solutions that scale,
support that delivers ⚡
Technical Support Engineer specializing in Twilio onboarding and compliance. I help teams navigate complex technical challenges, ensure regulatory compliance, and build solutions that work.
Customer Success
Delivering exceptional support experiences that drive satisfaction
A2P 10DLC & Compliance
Expert navigation of Twilio compliance and regulatory requirements
App Development
Building robust applications that solve real-world problems
End-to-End Solutions
From problem identification to deployment and beyond
Key Achievements
🎯
Spearheaded customer support initiatives achieving 95% satisfaction
🚀
Developed support de-escalation model reducing response times
💡
Expert technical liaison between Product & Engineering teams
📚
Built comprehensive knowledge bases improving self-service
🔧
Specialized in remote diagnostics & complex troubleshooting
👥
Delivered technical training to teams and customers
By the Numbers
95%
Customer Satisfaction Rating
10+
Years in Technical Support
∞
Complex Issues Resolved
Technical Expertise
JIRA
Salesforce
Zendesk
Splunk
ServiceNow
Python
SQL
Windows
Mac OS
iOS
Android
Google Workspace
Slack
Microsoft Office
Certifications & Training
CompTIA A+
CompTIA
Software Engineering Prep
Hackbright Academy
HDI Service & Support Professional
ThinkHDI